Lumia Beacon is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, why we collect it, how we use it, and the rights you have over it. It applies to lumiabeacon.com, to our Free Growth Library, and to enquiries you send us. We are the data controller for the information described here, and we handle it in accordance with the UK GDPR and the Data Protection Act 2018.

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Information We Collect

What we collect depends on how you interact with us. We only ask for what we genuinely need.

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1. Information you give us

You may choose to provide the following:

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• Your email address, when you request access to the Free Growth Library.
• Your name, email address, phone number and any details you include when you submit an enquiry or book a consultation.
• Business information you share with us during a consultation or while we deliver work for you.
• Any correspondence you send us by email, phone or message.

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2. Information collected automatically

When you visit the website, some information is collected automatically:

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• Your IP address, browser type and device information.
• Pages you visit, how long you spend on them, and the site or search that referred you.
• Cookies and similar technologies set by our website host and any analytics tools we use.
• Whether you opened an email we sent you, or clicked a link within it.

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How We Use Your Information

We use your information for the following purposes, and no others:

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• To send you the Free Growth Library guides you requested, and the link needed to access them.
• To respond to your enquiry, arrange a consultation, and provide any services you engage us for.
• To send you occasional marketing emails about our services, where you have consented or are an existing client. You can unsubscribe at any time using the link in every email.
• To understand how the website is used, so we can improve it.
• To meet our legal, accounting and record-keeping obligations.

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Legal Bases for Processing Your Information

Under the UK GDPR we must have a lawful basis for processing your data. Ours are:

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• Consent. You gave us your email address to receive the free guides, or agreed to receive marketing from us. You can withdraw consent at any time.
• Contract. We need your information to deliver services you have asked us to provide.
• Legitimate interests. We use limited data to run and improve our business, where your rights do not override those interests.
• Legal obligation. Some records must be kept to comply with UK law.

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Who we share your information with

We do not sell your personal data, and we never will. We share it only with the service providers we need to run the business: our website host, our email delivery platform, our scheduling tool, and our accountants. Each processes your data on our instructions. We may also disclose information where the law requires it.

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How long we keep it

We keep your data only as long as we need it. Marketing contacts are kept until you unsubscribe or ask us to remove you, and we review our list periodically to remove people who have not engaged. Client records are kept for the duration of our work together and then for six years, to meet UK tax and accounting requirements. Enquiries that do not become clients are deleted within two years.

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How we protect your information

We use access controls, encrypted connections and reputable providers to keep your data safe, and we limit access to those who need it. Some of our providers store data outside the UK. Where that happens, transfers are covered by UK adequacy regulations or standard contractual clauses. No system is completely secure, and we cannot guarantee absolute security, but we take the responsibility seriously.

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Cookies and third-party links

Our website uses cookies that are necessary for it to function, and may use analytics cookies to help us understand how visitors use the site. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended if you do. Our site also links to other websites, including our booking tool. We are not responsible for their privacy practices, and we suggest reading their policies before using them.

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Changes to this policy

We may update this policy to reflect changes in how we work or what the law requires. The current version always appears on this page, with the date it was last updated shown at the top.

Your rights over your data

Under UK data protection law you have the following rights, and exercising any of them is free. Access: you can ask for a copy of the personal data we hold about you. Rectification: you can ask us to correct anything inaccurate or incomplete. Erasure: you can ask us to delete your data where there is no good reason for us to keep it. Restriction: you can ask us to pause processing while a concern is resolved.

Objection: you can object to processing based on our legitimate interests, and to direct marketing at any time. Portability: you can ask us to transfer your data to you or another provider in a machine-readable format. Withdraw consent: where we rely on consent, you can withdraw it at any time, which does not affect processing already carried out.

To exercise any of these rights, contact us using the details below. We will respond within one month.

Complaints

If you are unhappy with how we have handled your personal data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk or on 0303 123 1113.

How to contact us

Lumia Beacon is the data controller for the information described in this policy. For any question about your data, or to exercise any of the rights above, email us at hkhan@lumiabeacon.com or write to 167-169 Great Portland Street, London, W1W 5PF.